I can’t find your email. What should I do?
Please note that emails may occasionally be filtered into Junk or Spam folders. Please check your Junk or Spam folder, and search your inbox for our name. If you find it there, mark it as “Not Spam” so you won’t miss future messages. Still can’t find it? Feel free to contact us and we’ll be happy to help.
Where is your office?
Our office address is 1401 Old Mill Circle, Winston-Salem, NC 27103.
What are the Office Hours?
Monday through Friday. 10:00 AM to 5:00 PM.
Where can I find the HOA rules?
HOA rules are found in the governing documents, including the CC&Rs (Covenants, Conditions, & Restrictions), bylaws, and community rules. These documents are free to download in your CondoCafe portal or in your county’s Register of Deeds.
What is a Homeowners Association (HOA)?
An HOA is an organization created to manage, maintain, and govern a residential community. It helps protect property values and ensures shared areas are properly maintained.
How will I receive HOA notices?
Notices are typically sent via email, CondoCafe portals, or by mail.
How do I submit a maintenance request?
Maintenance requests can be submitted through the CondoCafe portal or by email. Make sure to include your address, HOA name, details, and location of the issue, and photos to help resolve your request faster.